Return Policy

At Suburban Mama Designs, we take pride in the quality and craftsmanship of our products. If you are not completely satisfied with your purchase, we're here to help.

General Return Policy

  1. Eligibility for Returns:

    • Items must be unused, undamaged, and in the same condition that you received them.
    • Items must be returned in their original packaging.
    • Returns must be initiated within 30 days of the purchase date.

  2. Non-Returnable Items:

    • Custom orders or personalized items.
    • Sale items or gift cards.
    • Items that have been altered or modified after delivery.

  3. Return Process:

    • To initiate a return, please contact our customer service team at [Your Contact Email] with your order number and reason for return.
    • Once your return request is approved, you will receive instructions on how to send your item back to us.
    • Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.

  4. Refunds:

    • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
    • If approved, a refund will be processed to your original method of payment within 5-7 business days.
    • Please note that shipping costs are non-refundable.

Custom Orders Return Policy

Due to the personalized nature of custom orders, we cannot accept returns or offer refunds for these items. However, your satisfaction is important to us, and we are committed to resolving any issues that may arise.

  1. Damaged or Defective Items:

    • If your custom order arrives damaged or defective, please contact us within 7 days of receiving your order.
    • Provide detailed photos and a description of the issue.
    • We will work with you to either repair the item or create a replacement at no additional cost.

  2. Order Accuracy:

    • Please review all custom order details carefully before submitting your order.
    • If there is an error on our part, we will correct it promptly.

  3. Changes to Custom Orders:

    • Once a custom order has been placed and production has begun, changes may not be possible. Please contact us immediately if you need to make any adjustments.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please follow the return process for a refund and place a new order for the desired item.

Contact Us

If you have any questions about our return policy, please contact us.

Thank you for your understanding and support. We value your business and strive to provide the best possible service.

Suburban Mama Designs